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Tech Support

Here you can find some tips that will if you have trouble with your iPad, as well as information on setting up your child's Apple ID and other important information.

Support Info


Tech support for school issued devices is available in the Library Learning Commons during school hours. If you need support at other times please try the following steps:

  • Restart the iPad by holding down the power and home buttons until you see the apple.
  • Shut down the app by double clicking the home button and swiping up to close it.
  • If the above does not work have your child bring the iPad to the media center during help desk hours.
  • If you are having trouble with an App please see your child's classroom teacher.

Please report any damage or lost devices to your child's teacher as soon as possible.

Apple ID

Every student needs to have an Apple ID to be able to receive their iPad. If your child does not have a Greenwich Apple ID directions on setting one up are an e-mail before the start of the year. If you need help with your Apple ID please call the office and ask for Mr. Count.

Low Cost Internet at Home

Through a joint program with a phone company we can help supply very low cost internet to those who qualify. Please contact the district office or your child's teacher for more information.