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Tech Support

Have a tech issue?

Call 203.531.9139 x 3434

or

Email: jill_carroll@greenwich.k12.ct.us


Troubleshooting

Tech support for school issued devices is available in the Library Learning Commons during school hours. If you need support at other times please try the following steps:

  • Restart the iPad by holding down the power and home buttons until you see the apple.
  • Shut down the app by double clicking the home button and swiping up to close it.
  • If the above does not work have your child bring the iPad to the media center during help desk hours.
  • If you are having trouble with an App please see your child's classroom teacher.
Please report any damage or lost devices to your child's teacher as soon as possible.

Apple ID

Every student needs to have an Apple ID to be able to receive their iPad. Directions are sent in an e-mail before the start of the year. If you need help with your Apple ID please call the media center and ask for Jill Carroll or Cheri Amster. If your child is in grades 2-5, and would like to travel back and forth between school and home with the iPad, a separate liability form must be completed. Click here for the liability form.


Why does your child need an Apple ID? Click on the Apple ID Guide to learn more.

No Wifi at Home....Read On

Bridging the Digital Divide in Greenwich

Greenwich Public Schools is piloting a program to provide internet access to students who do not have these in their homes.

In the highly competitive, overscheduled world, high school students who can only rely on public access internet options (e.g. GHS labs, public libraries) are at a significant disadvantage compared with peers who can obtain information and work at any hour in their home.

Students will receive a Verizon hotspot which will connect directly with the GPS Chromebook. The Verizon device will only be accessible to the Chromebook and not other electronic devices. Unlimited internet will be available through the end of the school year at which time the program will be reevaluated.

We are very excited to be taking these steps to help level the playing field for these students.

To nominate a student, please complete the attached form, with parental signature.

Click here to link to the Digital Divide Application.

Click here to link to the DLE Internet Hotspot Equipment Loan Form.

For additional information, please contact Jennifer Lau, Program Director, atJennifer_lau@greenwich.k12.ct.us or 203/413-8493